Forthmatch works with Amazon Logistics

Direct answer: Forthmatch reads fulfillment data from Amazon Logistics to track delivery performance and SLA compliance for merchants running hybrid fulfillment models. When Amazon misses a delivery promise, the app automatically logs the violation with timestamped proof so you can claim SLA credits through Seller Central.

Merchants using both a third-party warehouse and Amazon Logistics face a common problem: no single place to compare performance. Your 3PL handles standard orders while Amazon fulfills Prime-eligible SKUs, but tracking on-time delivery across both partners means jumping between dashboards, spreadsheets, and carrier portals. Forthmatch pulls Amazon Logistics fulfillment data directly into your Shopify environment and displays it alongside your 3PL metrics in one unified view.

The app focuses on order-level SLA compliance. It captures carrier scan timestamps, compares them against promised delivery dates, and flags violations automatically. When Amazon fails to meet a delivery commitment, you get documentation ready to submit for SLA credits without manual tracking or guesswork.

How it works

1. Forthmatch connects to your Amazon Seller Central account and reads fulfillment data from orders routed through Amazon Logistics.
2. The app pulls carrier scan events and delivery timestamps for each order, then compares actual delivery times against the promised delivery dates shown to customers at checkout.
3. When a delivery arrives late or misses the SLA window, Forthmatch logs the violation and stores the relevant scan data with exact timestamps from the carrier.
4. You view all Amazon Logistics performance data alongside your third-party warehouse metrics in a single dashboard, where both fulfillment partners appear side by side for direct comparison.

Why merchants use Forthmatch with Amazon Logistics

• Compare fulfillment partners in one place. Instead of logging into Seller Central for Amazon data and your 3PL portal for warehouse performance, you see both channels together. This makes it easier to spot patterns, identify which partner performs better for specific product types or regions, and make informed decisions about where to route future orders.
• Stop leaving SLA credits on the table. Amazon offers credits when they miss delivery commitments, but claiming them requires proof of the violation with exact timestamps. Forthmatch captures this evidence automatically as soon as a late delivery occurs, so you can submit claims immediately instead of reconstructing events weeks later from incomplete records.
• Get order-level visibility into delivery performance. High-level reports from Amazon show aggregate metrics, but they don't help you understand what went wrong with specific orders or customer segments. Forthmatch tracks compliance at the individual order level, letting you drill down into late deliveries by SKU, destination zone, or time period to find actionable patterns.
• Reduce manual tracking work. Without Forthmatch, monitoring Amazon SLA compliance means exporting reports, cross-referencing tracking numbers, checking carrier sites for scan events, and building spreadsheets to document violations. The app handles this entire process in the background and surfaces only the information you need to take action.

Frequently asked questions

How long does initial setup take?

Setup requires connecting your Amazon Seller Central account through a secure authorization flow that takes about five minutes. Once authorized, Forthmatch begins pulling historical fulfillment data from the past 90 days and syncs forward from that point. You'll see Amazon Logistics orders appear in your dashboard within a few hours of completing the connection.

How often does Forthmatch sync data from Amazon Logistics?

The app checks for new fulfillment events every four hours throughout the day. This includes order confirmations, shipment dispatches, carrier scans, and final delivery updates. When Amazon marks an order as delivered or when a carrier scan indicates a delay, Forthmatch picks up the change during the next sync cycle and updates your dashboard accordingly.

What happens if the Amazon Logistics connection gets disconnected?

If Amazon revokes access or the authorization expires, Forthmatch stops receiving new data but retains all historical records already synced. You'll see a notification in your dashboard prompting you to reauthorize the connection. Once you reconnect, the app backfills any orders or scan events that occurred during the disconnection period so you don't lose tracking data.

Does this work with all Shopify plans and Amazon seller types?

Forthmatch works with any Shopify plan, from Basic to Plus. On the Amazon side, you need an active Professional Seller account with access to Amazon Logistics as a fulfillment option. The integration reads data through Amazon's standard API, so as long as your Seller Central account has fulfillment permissions enabled, the connection will work regardless of your sales volume or marketplace presence.

What if an order uses both my 3PL and Amazon Logistics for different items?

When a single customer order contains multiple items fulfilled by different partners, Forthmatch tracks each fulfillment separately. The dashboard shows which items shipped from your 3PL and which went through Amazon Logistics, along with individual delivery performance for each portion. If Amazon delivers their portion late but your 3PL ships on time, only the Amazon segment gets flagged as an SLA violation, giving you accurate credit claim data without penalizing your warehouse for someone else's delay.